Our products have a one year warranty against manufacturer defects. Return the defective item(s) to us with a complete explanation of the problem. Please include your contact information with a daytime phone number (or email address) to reach you for additional information.
Products received in damaged condition must be reported immediately, and the original shipping carton should be retained for inspection.
Package returns carefully, manufacturers will not warranty damaged products. We handle most warranty claims directly, and will usually exchange defective units within two weeks of return.
Disputes over driver performance will be handled through the manufacturer.
Madisound will accept returns of purchases for refund (not including crossovers or special orders) for a period of 45 days after purchase. Items must be returned in unused condition. There must be no evidence of mounting or soldering.
All drivers carry a 90-day warranty against defect from the manufacturer. Madisound extends this warranty to one year from purchase date. Should you suspect a defect, please return the driver(s) to Madisound in a well packaged container. We are not responsible for drivers damaged during transport back to us. In addition, the manufacturers will not warranty a physically damaged unit.
Upon receipt, we will inspect the driver for cause of defect.
Should the driver have a manufacturers defect, we will ship you a replacement unit at no charge.
Damage caused by user/equipment error or abuse do not qualify for warranty replacement. In this case you will not be sent a replacement unit or issued a refund. Many of the drivers we carry do however have repair parts available. Please contact us if you need help finding your repair part.
Should you wish to contest Madisound's decision on a driver warranty/defect, you may contact the manufacturer directly.