Shipping Policy

Madisound does not charge packaging and handling fees. We charge only what we pay in shipping costs, regardless of whether we are shipping within the U.S. or to an international address.

Domestic Orders | International Orders | Orders to Canada

Domestic Orders (U.S. only)

• Domestic shipping methods: UPS or USPS
• When placing a domestic order with the shopping cart we will provide you estimated UPS shipping costs. Your actual shipping cost will not appear as you place your order.
  
• We will charge you the actual shipping cost when your order is processed for shipment. This is determined by the final packaged weight and dimensions of your order.
  
• If the actual shipping cost is significantly more expensive than the estimate, we will contact you before shipping.
  
• In most cases, UPS is the best way to ship your order. There are instances however where USPS is a better option.
  
  • USPS options will *not* appear during your checkout. You may request USPS shipping by putting a note in the “Comments” section of your order.
    
  • For small low value orders, and at our discretion, we will ship your order by USPS. You will only be charged the exact cost of shipping. Go ahead and submit your order with UPS shipping, and we will let you know if your order will ship by USPS instead.
    
• Typically, it is more economical to ship orders by USPS First Class or Priority Mail if the following apply:
  
  • Order total is under $40.00
    
  • Order weight is less than one-pound

UPS Ground

This map will help you determine how long to expect for delivery of your UPS Ground shipment. UPS Ground will take 1-5 business days for delivery within the continental US. The day your package is shipped from Madisound does not count towards the estimated delivery time, and UPS does not deliver on Saturday or Sunday.

Once your order is placed, we make every effort to ship on the same or very next business day.

Guaranteed Day-Definite Delivery

International Orders

Be aware that most countries are going to charge you duties and taxes when your package arrives. Before you place an order, you should check with your customs office to see what your duties and taxes will be. The commodity code for speaker parts is 8518.29.8000.

International Shipping Quotes

Place your order on our shopping cart. Submit your order with payment information. We will then email you a shipping quote prior to processing/shipping your order. If you choose to request a shipping quote (on the payment page), you will have to submit a second order later with your payment information.

FedEx International

We have very good rates with FedEx. The brokerage fee is included, but not the duty. We will quote for FedEx Economy unless you request Priority. FedEx to most countries is only a little more than USPS Priority Mail International (formerly Airmail) and is much safer (we have experienced many instances of lost or damaged packages).

FedEx Economy takes 7+ days for delivery.

FedEx Priority take 3-4 days for delivery.

USPS International

USPS Express Mail International (formerly EMS Mail) takes 4-7+ days for delivery. This service offers limited tracking information, but is pretty reliable. It is often a good value for small to medium sized orders.

USPS Priority Mail International (formerly Airmail) takes 1-2 weeks to most countries, and longer to others. If your package doesn't arrive in time, it can take up to 3 months to file a claim. Your shipping is not refunded using this method.

USPS Surface Mail We will not ship by surface mail out of the US; our experience with surface mail has not been very good.

Orders to Canada

USPS to Canada

• Usually the most cost effective and hassle free way to ship from Madisound to Canada.
• We recommend USPS Priority Mail International (formerly Airmail) or USPS Express Mail International (formerly EMS Mail) for most single package orders.
• USPS First Class Mail International (formerly Surface Mail) is only used for books and very small order

FedEx to Canada

If you are in Canada and have not placed an order from us through FedEx, you will need to:

1. Customs in Canada requires that you fill out a FedEx Power of Attorney form so that FedEx become your "broker" to clear your package through customs.
2. Because Canada keeps a database of customers and their brokers, if you have selected another broker to clear your packages in a previous shipment, then that information remains in the database and FedEx will have that broker clear the freight for you. The external broker will then charge you an additional brokerage fee. If you have FedEx set up as your broker, then FedEx charges about 3% of the value of the shipment, or about $7.50 minimum.
3. FedEx costs about as much as USPS Priority Mail International (formerly Airmail) to ship and is cheaper to when shipping multiple package

To set FedEx up as your broker, call Shannon Howard at FedEx Canada (800) 563-1120.

Multiple package service to Canada

UPS (for multiple package shipments)

UPS Ground - Best deal for multiple packages, but a separate brokerage fee and disbursement fee is charged.

Brokerage Fee Canadian Dollars:

0-20 $0.00
20-40 $6.90
40-100 $19.00
100-200 $28.30
200-350 $36.70
350-500 $41.20
500-750 $46.85
750-1000 $52.40
1000-1250  $58.05
1250-1600 $61.70
1600-5000 $65.00

Disbursement Fee Canadian Dollars:
$4.50 minimum or 2.5%

FedEx (for multiple package shipments)

Good deal for fast service. Brokerage included as long as FedEx is your broker. A separate disbursement fee is charged, FedEx charges about 3% of the value of the shipment, or about $7.50 minimum

USPS (for multiple package shipments)

This is the worst choice for multiple package shipments. Each box goes separately and not as a single shipment. The price adds up quickly.